Terms and Conditions
Returns Policy
Your statutory rights are not affected by our Returns Policy. To the extent that any provision in
our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the
particular offending provision in our Returns Policy will be deemed inapplicable.
Returns (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you 28 days to
return or exchange an item bought online with a valid receipt. If 28 days have gone by since
your purchase, we cannot offer you a refund or exchange.
To return your product, please mail your product to: 3 Spencer Place, Leeds, LS7 4DQ with
your details and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item, unless the
item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That
means your item must be unused and in the same condition that you received it. The item must
be in the original packaging and returned with any labels or tags still attached.
To complete your refund or exchange, we require a receipt or proof of purchase. Please do not
send your purchase back to the manufacturer.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection of your
refund. If you are approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within 14 calendar days.
If you paid for standard delivery of the goods at original point of purchase, the cost of standard
delivery will also be refunded.
There are certain situations where only partial refunds are granted (if applicable):
-Any item not in its original condition, which is damaged or missing parts for reasons not
due to our error.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@mbma-clothing.com
+44 (0) 7459 608563
Sale items
We do not offer refunds for sale items, unless they are faulty.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for
the same item, please send us an email at info@mbma-clothing.com and post your item to: 3
Spencer Place, Leeds, West Yorkshire LS7 4DQ.
Shipping
To return your product, please mail your product to: 3 Spencer Place, Leeds, LS7 4DQ with
your details and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item, unless the
item is faulty.
Shipping costs are non-refundable.
If you receive a refund, the cost of any return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you,
may vary. If you are shipping an item over £50, you should consider using a trackable shipping
service or purchasing shipping insurance as we cannot guarantee that we will receive your
returned item.
Privacy Policy
MBMA Clothing Co customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details:
info@mbma-clothing.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Account information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Customer or client accounts and records
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access- You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure- You have the right to ask us to delete your personal information.
- Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing- You have the right to object to the processing of your personal data.
- Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
How long we keep information
We store personal information for no longer than is necessary for the purpose it was collected for. If you are registered with customer account and wish to confirm the cancellation of your registered account, please email info@mbma-clothing.com.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113